Ulta Beauty at 5001 183A Toll Road, Building B-2, Suite 100, Cedar Park

Reviews

• Kayla Johnson

  Dec 15, 2017
  ★ ★ ☆ ☆ ☆
  So I was a customer of the salon and I also ended up buying hair products based off of my stylist Erica’s recommendations. Erica cooper was absolutely amazing! She is a master of her trade when it comes to color. She made me so comfortable and got the exact color I wanted! Everything was great until I was rang up for my products at the front by the manager Kelly. It was about 15 mins to close and she was in a hurry to get everyone out of the store. She was rude and short with me AND her coworkers. I had a coupon for the salon that I didn’t know needed to be applied at the back when my ticket was rang up(my fault I didn’t know they were seperate,I’ll admit) but when she had to go to the back to take care of the discount, Kelly rolled her eyes and scoffed as though I was such an inconvenience to her. I felt so uncomfortable I just wanted her to hurry up so I didn’t have to be helped by her anymore. She also told Pamela( who was an angel by the way as well) to lock the doors before it was even 9pm. People were turned away cause the doors were locked. I get it’s annoying to have people come in right before you close. I have worked retail for years, so I get it I really do, but please don’t take your bad attitude or bad day out on the customers. Hope Kelly was just having a bad day and isn’t usually in such a sour mood.

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