IBC Bank at 301 West Whitestone Boulevard, Cedar Park

Reviews

• Jonathan Bermudez

  Jun 15, 2018
  ★ ★ ☆ ☆ ☆
  2 star review because I've never had issues here before today. Ivory Curry, the new branch manager literally cut me off and wouldn't allow me to explain myself about my situation about past employees, THIS year in fact, giving me money out the bank drive thru from my savings. Instead of explaining in front of her employes about their policy about handing money out the drive thru bank she got very snappy at me very quickly, She said she was doing me a favor, and no one had ever said that to me before, even after the policy was enacted. The microphone on their side is shotty and i couldnt hear anything she was saying, so there was obvious frustration on both sides of the table. On top of that, she took my drivers license and wrote down all my info on a sticky note and took it to her office. I wanted a explanation for that one as well, but she took off to the back. One of the tellers said that it is mandatory they do that, but since I've been banking with them 5 plus years ive never seen that happen before. The bottom line is my argument was invalid to them because of the policy inacted a year ago, but apparently they havent been following this new protocal since January 1st 2016, because they knew me. Guess a major turnover happened. It is definitely time for a new bank... you know one that gives you YOUR money when they are open during buisness hours? Unsatisfactory. What BS

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