Dr. Bert C. Vasut, DDS at 2051 Cypress Creek Road N, Cedar Park

Reviews

• Cesar Reyes

  Mar 04, 2018
  ★ ★ ★ ★ ☆
  My wife was charged $67 dollars for x-rays they did to my son and she was never asked if we were ok with the charge, later that they I called for an explanation for why my wife was not asked before performing the xrays and the lady that answered the phone said that when you get into the office and sign the paper that acknowledges the possible treatment for the visit you are agreeing to all possible charges. In my past experiences, other dentist offices first check to make sure you are ok with the charges or with the xrays before proceeding. After posting this review with 1 star I got a call from Doctor Dan a few days later and after explaining the situation he was willing to refund the full amount of the visit but at the end Ms. Rose called me and said she was going to refund the xray charge, which was ok with me, despite the original offer to refund the full amount of the visit, I am ok with paying what was fair , anyway I appreciate the call from the Doctor and the refund for the Xray, I am still leaving a 4 star review because the assistant told the Doctor that she asked my wife about the Xrays before taking them and she never did, she just talked to my wife at the end of the visit and explained all the procedures performed. Also I didn't like the attitude of the person that answered the phone when I called the first time and she said something like "well I have a document that your wife signed, etc etc" instead of trying to look a little bit more into the matter. I give doctor Dan 6 stars for his willingness to fix the matter, he seems to be a very nice person, I give 3 stars to the staff.

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